On Monday, October 31, Guests visiting Shanghai Disneyland were shocked when the Resort locked its gates and would not allow them to leave until they had been tested for COVID-19 and received a negative result. This is not the first time that Shanghai Disneyland has closed and required Guests inside to take Coronavirus tests, but the last time, it was a training exercise. This time, the government was extremely serious, and shortly after it was announced that Guests needed a negative COVID result before they could leave, Shanghai Disney announced that it would be closing indefinitely, effective immediately.
A message on the Shanghai Disneyland Resort website currently reads:
In order to follow the requirement of pandemic prevention and control, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park will be closed starting Monday, October 31, 2022, with immediate effect. We will notify guests as soon as we have a confirmed date to resume operations.
We apologize for the inconvenience and will provide refund or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation!
The Disney Park website also states that Guests who have tickets but are unable to visit because of the closure can return any time within the next six months. If the affected customers are unable to go to the theme park in the next six months, a refund may be requested.
Guests with tickets to visit Shanghai Disneyland on and/or from October 31, 2022 may choose to visit the park on any other day within the next six months form the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*(Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund entire order via the original purchase channel.)
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund or follow the instructions at the end of this notice.
Both hotels at Shanghai Disneyland will remain open at this time. Prior to the closure, Guests visiting Shanghai Disneyland were required to submit a negative nucleic acid test within 72 hours of their theme park visit. Guests who traveled abroad 10 days or less before their Resort visit are not allowed in the Shanghai Disneyland Resort.