Parks

Disney Makes Change to DAS Policy Guidelines Effective Immediately

Changes have arrived for Disney’s DAS disability service.

Sleeping Beauty and Beast together in costume inside of a luxurious Disney Resort with a Disney guests smiling and looking on as the characters interact with the guests during dinner.
Credit: Disney

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The Disability Access Service (DAS) at Walt Disney World Resort represents a vital resource for guests with disabilities, facilitating a more enjoyable experience in the parks. DAS is tailored for individuals who, due to developmental disabilities like autism, are unable to wait in traditional lines for extended periods. Its significance cannot be overstated, as it helps create a more inclusive environment for all visitors.

Recently, Disney updated the wording associated with the DAS policy. This change intends to further refine the interpretation and implementation of the service, making it clear that the DAS is beneficial for guests with disabilities. By adjusting the language used on their platform, Disney aims to enhance understanding and accessibility for those who may benefit from it.

Disney removed the word “only” from its description of its DAS policy. Previously, the wording suggested that DAS was exclusively meant for individuals with specific developmental disabilities. The revised statement now indicates that DAS is available for those unable to wait in conventional queues due to disabilities, without restricting its application solely to specific conditions.

The Walt Disney World Resort entrance as guests enter through with their cars.
Credit: Inside the Magic

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This change broadens the eligibility for DAS services, allowing more individuals to access this essential support. By eliminating the restrictive language, Disney may foster an environment where guests with a wider array of needs can take full advantage of the DAS program. Such alterations can significantly impact the overall experience of visitors in the park, ensuring that more people feel welcomed and included.

History of DAS Policy Modifications

The DAS program has seen numerous changes over the years aimed at improving guest experiences and ensuring fair access. Recently, the application process for obtaining a DAS pass has become more involved, requiring additional effort from applicants. This has sparked discussions around the fairness and accessibility of the service, as some feel the changes may inadvertently exclude individuals who genuinely need assistance.

Controversy has also arisen regarding the eligibility criteria for the DAS program, particularly how these criteria were narrowed in an effort to combat fraudulent claims. Although Disney’s intentions were to maintain the integrity of the program, some guests have raised concerns about the implications for those with legitimate needs. Historically, as Disney navigates these waters, it continuously seeks input from patrons to refine the DAS system.

The updates to the DAS wording hint at a bright future for guest experiences at Disney World. By expanding accessibility to all qualified guests, there is optimism that more people will feel empowered to enjoy the resort without barriers. This improvement aligns with Disney’s broader commitment to inclusivity, showcasing its dedication to providing a magical experience for everyone.

Flexibility in decision-making by cast members plays a crucial role in this initiative. With updated phrasing allowing for broader interpretations, Disney staff can assess guests’ needs more effectively and accommodate requests in real-time. This adaptability can make a significant difference in a guest’s park experience, reducing the stress of navigating attractions and enhancing the overall atmosphere of enjoyment.

Walt Disney World continues to prioritize the inclusivity of its services and attractions. As policies evolve, they open up new possibilities for all visitors, regardless of their circumstances. With ongoing adjustments, including the recent DAS policy updates, Disney reaffirms its commitment to be “The Most Magical Place on Earth” for everyone, ensuring lasting memories are made for individuals and families alike.

Luke Dammann

When at Disney world, Luke will probably be found eating with his favorite animatronic, Sonny Eclipse at Cosmic Ray's Starlight Cafe. When not at Disney World, Luke will probably be found defending Cosmic Ray's Starlight Cafe to people who claim "there are better restaurants"

7 Comments

  1. Wish they would utilize a system like universal. You provide medical documentation through a third party who then provides their recommendations to Universal who then provides the accommodations they feel necessary based on your paperwork. It’s fairly simple process and is good for one year.

    1. I agree! We have the Universal IBCCES passes. Still not a perfect system though. Universal employees still ask too many probing questions even after showing the approval and their passes have to be renewed every 2 weeks. DAS denied my autistic son his pass and we had to do a humiliating video call with Disney at EPCOT where the unqualified Cast Member made a subjective decision that my son is not disabled enough to qualify. He cannot communicate effectively, drive, work or go to regular school. He has limited ability to understand social cues. Cast Members should not be making subjective diagnosis when a doctor says my son is disabled.

  2. Less than two weeks ago I called into the DAS judgement center. I had to disclose more personal information than I was comfortable sharing, and I was very rudely turned down by the “healthcare professional”. I have a permanent disability, MS, that has put me in a wheelchair. I can’t be anywhere for long periods of time and the DAS of the past was perfect for me because of my limited amount of time in the park. I have also had a brain injury that does sometimes manifest with “fits” if I get to stressed. I explained that often in line people don’t watch their kids and I have been kicked and had people even touch and hang on my chair which causes me great anxiety. I even told them that once at Epcot a woman put her big ass on the arm of my chair while waiting in line and I hit her repeatedly with my elbow because I don’t feel I should have to have someone nasty ass on my chair. “How do you deal with this in the outside?” I told them I don’t I have everything I need delivered. Then they informed me that DAS was only for neurodivergent and they are just getting back to what DAS was always meant to be. That is an absolute crock. No one wants to get rid of the cheaters more than a real disabled person who is sick of never being able to find a bathroom stall because an able-bodied person is always in the handicapped stall. Or not ever find a parking space because someone is using their grandma’s handicapped hang tag. But this is outrageous! I have spoken to many other disabled people who are boycotting Disney because if they can’t accommodate us, they won’t get our money. I had an annual pass for years that I didn’t renew this year because of the new DAS and I’m not the only one. Going to Universal now, they don’t mind disabled people!

  3. Hi. What is the date of this article referencing three changes? Is it post when they went to autism/similar in May 2025?

  4. I don’t know when this supposedly happened but I tried today to get a DAS for my visit this week I have had one for over 20 years and am a 100% disabled vet but they asked me a bunch of uncomfortable questions then told me I don’t qualify even though I’ve had it from both Disney and universal for over 20 years

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