Disney Issuing Refunds For Pre-Ordered MagicBand+ That Will Not Arrive in Time For Guests’ Vacations

Disney World MagicBand Plus
Credit: Disney

On July 27, The Walt Disney Company launched its highly anticipated MagicBand+ at the Walt Disney World Resort. The new MagicBand+ has all the features of a traditional MagicBand, with some significant changes. The biggest feature that the MagicBand+ feature has is that it is rechargeable. Old MagicBands only have a battery life of about two years, but this new MagicBand will last you for years to come! Guests who had a Walt Disney World vacation booked could go on My Disney Experience to preorder the Bands and have them sent to their house before their vacation.


Credit: Disney

Unfortunately for some Guests, they will not be receiving their MagicBand+ before their magical vacation. According to theme park insider Scott Gustin, Disney has been sending out emails to some Guests, letting them know that they will not get their band before their trip “due to overwhelming popularity.” Gustin shared a copy of the letter on Twitter.

Disney is emailing people who will not receive their MagicBand+ order prior to their WDW trip. If you’re impacted by the delay and receive the email, bands will still be shipped to your home but you will receive a full refund AND a gift card. Kudos to WDW for making it right.

The letter reads:

We are reaching out about the recent MagicBand+ order that you made through My Disney Experience.

Due to overwhelming popularity, we are unable to fulfill your order in time for your arrival at Walt Disney World Resort. Therefore, your order will be complimentary. 

If you were charged, a refund will be automatically processed back to your original form of payment within 7 business days. Your MagicBand will still ship to the address provided, at no cost to you so you can use it for future visits. 

In addition, if you’d like to purchase other MagicBands to use at the Walt Disney World Resort for this visit, to provide the discount you were offered online, we will be sending you a $50 digital Disney Gift Card that you may use toward the purchase of a MagicBand+ at a Walt Disney World Resort retail location, or you may apply it toward the purchase of other Disney merchandise or experiences (see DisneyGiftCard.com for details and participating locations). A separate email will be sent with your digital Disney gift card. 

Please accept our sincerest apologies. Thank you for your understanding and we look forward to seeing you real soon!

Magicband plus

Credit: Walt Disney World Website

In addition to being rechargeable, there are a number of other new features that come with Disney’s new MagicBand+. Guests can visit Disney’s Hollywood Studios and become Bounty Hunters. MagicBand+ will also interact with the Fab 50 statues that can be found at the Magic Kingdom, Hollywood Studios, Animal Kingdom, and EPCOT. They will also light up with both Disney Enchantment and Harmonious.


Credit: Disney

Guests visiting Walt Disney World can also purchase MagicBand+ at select locations throughout the Resort. You can read more about Disney’s MagicBand+ by clicking here.

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!