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Disney Guest Has Dangerous Medical Emergency at Beloved Attraction

mickey at disneyland
Credit: Disney Parks

A Disneyland Guest recently suffered a medical emergency after being denied Disability Access Service Pass.

Disneyland is known as “The Happiest Place on Earth.” However, this Guest may say otherwise when it comes to that since they were denied DAS Pass they certainly needed.

Disneyland Castle

Credit: Disney

Disneyland Resort has two theme parks Disneyland Park, and Disney California Adventure Park. Each Disney Park includes something for all ages and sizes. Guests head to Disneyland to make memories and Disney magic that will last a lifetime.

Disneyland Park includes iconic attractions such as “it’s a small world,” Jungle Cruise, Mickey and Minnie’s Runaway Railway, Alice in Wonderland, Pirates of the Caribbean, Haunted Mansion, Star Wars: Galaxy’s Edge, and many more attractions. Guests at Disneyland Park can also stroll down Main Street U.S.A and spot Sleeping Beauty Castle.

Next door at Disney California Adventure Park, Guests can enjoy thrilling attractions such as Incredicoaster, Inside Out Emotional Whirlwind, Jessie’s Critter Carousel, Soarin’ Around the World, Radiator Springs Racers, and many more exciting attractions.

Pixar Pier

Credit: Disney

Disneyland and Disney World has a pass to help Guests who cannot stand long or wait in lines for health reasons. This Pass is called Disability Access Service or commonly seen as DAS. Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. As part of this commitment, the Disability Access Service (DAS) is a program offered at the Disneyland Resort theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.

Guests applying for DAS can pre-register 30 days before their trip. Disney Cast Members will assist you in booking up to 2 one-hour return windows per day for select attractions.

disneyland castle

Credit: Disney

In a Reddit Thread, one Disneyland Guest talks about their experience dealing with medical emergencies due to not receiving the DAS pass. This Guest was denied DAS and ended up passing out several times while waiting in lines.

I tried getting it in Disneyland in February and the cast member was so rude and condescending and denied me the DAS. So, I went in February, ended up passing out in line to Soarin’ and was just generally miserable while standing and waiting in lines because I was afraid I’d pass out again.

(I get nauseous, dizzy, sweaty, and then start to lose my vision, and eventually pass out if I don’t lay down in time). It can happen after standing for 5 minutes, 15 minutes, or even 60 minutes….there is no set time. I just never know when it’ll happen. Sometimes the heat will make it worse. Sometimes I have to lay down for less than a minute or sometimes 10-15 minutes for the whole dizzy spell to go away and for my eyesight to return.

Haunted Mansion Holiday

Credit: D23

Another Cast Member came up to the Guest after they almost passed out while waiting for Haunted Mansion.

I was close to passing out again while standing in the haunted mansion line. I was dizzy, but managed to get out of line and lay down before I completely blacked out, and a cast member who saw me laying down by the train station in New Orleans Square came to check on me, got my water bottle from my bag for me and made sure I was okay. She told me I should definitely qualify and she’s sorry I was feeling so queasy and nauseated and that they rejected me.

While this Cast Member could not give the Guest a DAS pass, they showed kindness by providing water and saying they were sorry for being sick feeling and for denying Guest.

It's a small world doll in wheelchair at magic kingdom

Credit: Disney

Top Things to Know About DAS

  • DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.
  • DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest utilizing DAS to experience other attractions in the park instead of physically waiting in the standby line and enter through the Lightning Lane entrance once it’s time to ride.
  • The Guest who is requesting DAS must be present during registration (in person or live video call) and when redeeming DAS selections at the Disneyland Resort theme parks.
  • Once registered, DAS is valid for the length of the ticket or up to 60 days, whichever is shorter.
  • Two exciting new features have been added to the DAS program: (1) the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning and (2) a convenient way to receive DAS return times through the Disneyland mobile app.

Have you had issues receiving DAS?

About Brittni Ward

Brittni is a Disney and Universal fan; one of her favorite things at both parks is collecting popcorn buckets. While at Disney World Resort, Brittni meets the princesses and rides Kilimanjaro Safaris. At Universal, Brittni enjoys the Minions and watching Animal Actors on Location! When not at Disney World Resort or Universal Orlando, Brittni spends time with her family and pets.