Disaster Strikes When Guest Drops Personal Item onto Tracks of Disney Attraction

disneyland mickey & minnie's runaway railway
Credit: Disney

This is certainly not good!

Walt Disney World Resort and Disneyland Resort are genuinely magical places, but regardless, problems do arise for Guests. One of the most common problems is ride breakdowns. When you are fully immersed in an incredible Disney attraction, there is nothing that takes the magic away faster than a ride suddenly stopping.

Unfortunately, that is what happened to some Guests recently riding Mickey & Minnie’s Runaway Railway at Disneyland Resort.

daisy duck, mickey and minnie's runaway railway in the background

Credit: Disney

Guest Loses Personal Item, Causing Ride to Stop

A recent incident at Walt Disney World’s Mickey & Minnie’s Runaway Railway led to a temporary breakdown of the popular attraction. The unexpected turn of events occurred when a Guest accidentally dropped their phone while enjoying the immersive ride experience. This seemingly harmless mishap resulted in an unexpected chain of events that temporarily halted the operation of the ride and created quite a spectacle for both park Guests and Cast Members.

One Guest captures video evidence showing the moment that the ride stopped after a phone was allegedly dropped onto the ride’s tracks. As the guest’s phone slipped from their grasp, it landed in a precarious position, triggering a series of safety mechanisms that automatically paused the ride. In line with Disney’s commitment to Guest safety, any foreign objects on the track must be immediately addressed to avoid any potential hazards or disruptions.

Once the incident was detected, the ride immediately came to a halt, bringing the lively escapade to an unexpected pause. In such situations, Cast Members at Disneyland Resort are well-trained to handle such disruptions swiftly and efficiently. They promptly responded, ensuring that the guest was safe and unharmed while maintaining the integrity of the attraction.

Related: Guest Accidentally Drops Phone In Body of Water, But Captures a Moment of Disney Magic In the Process

mickey balloons at disney park

Credit: Joe Penniston/Flickr

Safety is of utmost importance in Disney theme parks, and precautionary measures are implemented to safeguard the well-being of Guests and Cast Members alike. Even the slightest deviation from the standard operating procedures can trigger safety protocols, leading to a temporary closure of the ride. This incident, although initiated by a small phone drop, serves as a reminder of the diligent safety measures in place to ensure that magical experiences are enjoyed with peace of mind.

Video Catches Fan Attention

For some fans, ride breakdowns completely ruin the magic of a Disney ride and experience. However, others actually enjoy seeing the ride in a more “behind the scenes” way. For this reason, a video showing this ride breakdown has done well online.


While ride breakdowns are relatively rare occurrences, they can happen from time to time due to a variety of factors. Technology, as outstanding as it is, can sometimes have its hiccups. Disney’s state-of-the-art attractions incorporate intricate systems and cutting-edge technology to provide guests with unforgettable experiences. However, as with any complex machinery, occasional hiccups are bound to happen.

In response to incidents like these, Disney has a dedicated team that promptly resolves any technical issues and ensures rides are up and running as soon as possible. This team works tirelessly behind the scenes to ensure that the attractions are meticulously maintained and operational, continuously striving to create seamless experiences for guests from around the world.

While it can be disappointing for Guests when a breakdown occurs, it’s important to remember the exceptional efforts Disney puts into maintaining their rides. The incident on Mickey & Minnie’s Runaway Railway serves as a testament to the commitment Disney has to guest safety and overall experience. Despite the temporary pause in the ride, Guests can appreciate the diligent response of Cast Members and the prioritization of safety protocols.

The incident also highlights the importance of personal responsibility when enjoying attractions at Disney Parks. Keeping personal belongings secure during rides is crucial to avoid any accidental mishaps that could disrupt the experience for oneself and fellow guests. Adhering to the guidelines and safety protocols outlined by Disney ensures that everyone can enjoy the magic of the Parks without unexpected interruptions.

About Eva Miller

Eva was born and raised in the beautiful state of Oregon but has since relocated and lives in New York City. Since she was young, Eva has loved to perform in musicals, especially Disney ones! Through performing, Disney’s music became the soundtrack of her childhood. Today, Eva loves to write about all the exciting happenings for the Walt Disney Company. In her free time, Eva loves to travel, spend time in nature, and go to Broadway shows. Her favorite Disney movie is 'Lilo and Stitch,' and her favorite Park is Disney's Animal Kingdom.