Animal Kingdom Security Reportedly Makes Ableist Comment Toward Blind Guest

tree of life, 'cancelled' sign

Regardless of which theme park you visit, Walt Disney World Resort is known as the Most Magical Place on Earth. Each Disney Park offers something different. Each Disney Resort has something for everyone, from special food to unique shows to fun attractions! Not to mention the one-of-a-kind Disney customer service!

Essentially, each Walt Disney World theme park is welcoming to all Guests. Well, theoretically, that is…

The Tree of Life

Credit: Matthew Cooper

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Animal Kingdom is the Walt Disney World Resort with the wildest offerings, and it’s perfect for those who love animals. Attractions include exciting rides, fantastic shows, and live animals. Some shows include animal participants, such as Winged Encounters – The Kingdom Takes Flight and Feathered Friends in Flight.

One attraction, Kilimanjaro Safaris, takes Guests onto the Harambe Wildlife Reserve. There, they can see wild animals up close and personal. On this open-aired tour, Guests can spot elephants, lions, giraffes, zebras, and more!

lions in kilimanjaro safaris

Credit: Disney

READ MORE: Animal Kingdom and EPCOT Scientist Shares Her Exotic Animal Research With WSU

Animal Kingdom also offers two musical shows, Festival of the Lion King and Finding Nemo: The Big Blue…and Beyond! For fans of the traditional theme park experience, the Disney Park also has classic rides such as Expedition Everest and Avatar Flight of Passage.

In short, this theme park has it all.

However, one Guest recently experienced something rather disheartening while visiting with her family.


I’m also really angry. I expect that people with disabilities will be discriminated against. Because that’s reality. But at Disney World? Really? #animalkingdom #disney #disneyworld

♬ original sound – regan ??????

READ MORE: Guest Captures Rare Lion Encounter On Animal Kingdom’s Kilimanjaro Safaris

According to this video, this TikTok user’s father was discriminated against while getting his bags checked at the theme park’s entrance.

The user explains that her father is 50 years old and legally blind and that this was his first trip to the theme park. While getting bags checked at the entrance, he did not see the Cast Member calling him over. When he explained that he was blind, she allegedly replied, “And deaf too? I was calling you.” Certainly not Walt Disney World-level customer service.


#stitch with @burgerkingfootlechuga

♬ original sound – regan ??????

READ MORE: What’s Going on With Expedition Everest?

Although we don’t know what happened to the rude Cast Member, this story reportedly has a happy ending. The original poster replied to her video, stating, “Disney went above and beyond to make things more than right.”

While the user has disclosed very little about this experience, we can rest easy knowing that things were made right for her family.

About Isabella Reimer

Isabella Reimer grew up visiting Walt Disney World and relocated to Central Florida to be even closer to The Most Magical Place on Earth. She earned her Bachelor’s from Florida State University, where she studied Creative Writing and Women’s Studies. Her biggest hobby is bonding with the ikran at Avatar Flight of Passage, and her retirement plan includes becoming the 1,000 Happy Haunt of the Haunted Mansion.