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After Pass Renewal Confusion, Disney Updates App Wording

When Disneyland Resort opened after a historic 412-day pandemic closure, Annual Passes were just a fond memory. During the closure, Disney had sent emails to Annual Passholders, informing them that traditional Annual Passes were being done away with and a new system was being developed. 4 months after Disneyland Resort reopened, Magic Key Passes were introduced. The Magic Keys were incredibly popular and not long after they went on sale, the top two Keys were sold out.

Disneyland Masks

Credit: Disney

In the past, Guests were able to renew their Annual Passes, even if those Passes were no longer available for purchase. The only caveat was that the Pass had to be renewed before it expired. If the Pass was expired and no longer for sale, a different type of Pass had to be purchased. Many thought that that was how the new Magic Keys would work as well. That thought was recently thrown into question.

Magic Key Cover

Credit: Disney

We recently reported that a woman who tried to renew her Magic Key was unable to do so. The Guest in question had upgraded her base theme park ticket to a Magic Key. Similar to what happened in the past, the Magic Key was backdated to have its expiration date one year from the date the original ticket was first used. However, that backdating made it so the Magic Key start date was before Magic Keys even went on sale. Disney told the Guest that she could not renew her Magic Key and, unfortunately, the Key that she originally purchased was no longer for sale.

Magic Key Passes

Credit: Disneyland Website

That issue left many wondering what would happen when it came time for them to renew their own Magic Keys. The Dream Key and the Believe Key — the top two Magic Keys — are still unavailable for purchase. It looks like Disney is trying to reassure Guests that they will be able to renew their Magic Keys without explicitly saying so. The Disneyland Resort mobile app has updated its Magic Key renewal section to read the following:

Passes are eligible for renewal 40 days prior to their expiration date. Renewing your Magic Key pass provides another year of reservation-based admission to both Disneyland Resort theme parks, plus valuable discounts, special offers, and invitations to Magic Key events. 

Disneyland Magic Key renewal

Credit: Screenshot Disneyland Mobile App

Both Disneyland and Walt Disney World Resort have never guaranteed the ability to renew an Annual Pass, but it has never been an issue. Disney is currently in the middle of a massive, $5 million lawsuit in which a Guest claimed that Disney engaged in deceptive practices when it sold the Magic Keys. Disney attempted to get the lawsuit dismissed, but a judge denied the motion.

About Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!