Disneyland Security Blocks Third-Party Delivery Business From Bringing Balloons Into Hotel
A cake delivery to the Disneyland Hotel took an unexpected turn when security cast members stopped a baker at the Downtown Disney District checkpoint and popped most of the balloons she was carrying.
A Delivery That Hit a Roadblock
On October 5, Instagram user Monique Rojas (@mos_magical_cakes) posted a video of herself and her sister bringing a Toy Story (1995)- and Cars (2006)-themed birthday cake and balloons to a family staying at the Disneyland Hotel. Parking for non-overnight guests at the hotel was full, so the pair left their vehicle in the Pixar Pals Parking Structure and walked through the Downtown Disney District.
That route meant passing through the security checkpoint at the district’s entrance, where most of their balloons were turned away.
Rojas captioned the video:
Not every Disneyland delivery is all pixie dust and perfect timing 😅🎈✨
What started as a sweet cake + balloon delivery turned into a whole ordeal with security… 😭 but thankfully, we still made the birthday magic happen in the end. 🎂🏰
Have you ever heard of this balloon rule before? 👀
#mosmagicalcakes #customcakes #disneylanddelivery #disneylandhotel #cakedelivery
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Conflicting Instructions From Cast Members
One cast member told the pair that Mylar balloons, like the shiny red foil number three they were carrying, aren’t permitted in the Downtown Disney District because of a safety concern involving the Monorail. At the checkpoint, however, another cast member said none of the balloons could come through and began popping them.
“They need to be see-through,” that cast member said.
The first cast member stepped in before every latex balloon was lost.
“Then, the other sweet cast member who said we couldn’t take the [Mylar] balloons said, ‘Hey, they could keep the latex ones,'” the guest said. “So…tell me why he popped most of our balloons for no reason? I mean, it is what it is…”
The sisters still delivered the cake and the surviving latex balloons to the family at the Disneyland Hotel.
A Possible Workaround
Commenters were quick to point out that the baker may not have needed to go through security at all. Several said that even when the Disneyland Hotel’s parking is full, a driver can tell cast members they’re making a delivery and use a dedicated drop-off area.
“You definitely didn’t have to go through security to get to the disneyland hotel and you could’ve kept all the balloons,” @_roxy__babby_ wrote. “You just go to the Disneyland hotel parking lot and tell the cast member you are just dropping something off and they let you right through to the drop off. No security, no paying for parking just dropping off!!”
“Drive up to the hotel and do a drop off,” @ebarajas99 agreed. “They give you free 30min for drop offs. No need to walk all the way from the mickey and friends parking structure.”
What the Rules Actually Say
Several responses on planDisney, an official panel of regular Disney Parks vacationers who answer questions about Disneyland Resort and Walt Disney World Resort, say Mylar or shiny foil balloons are “on the list of items not permitted at Disneyland Resort.” Yet the list of prohibited items on Disneyland Resort’s website doesn’t mention Mylar balloons.
The resort’s rules do give security cast members the right to “prohibit the use or storage of any other item not listed above that we determine may be harmful or disruptive, in our sole and absolute discretion.”
With the policy unclear, guests planning a celebration at the Southern California Disney parks, Downtown Disney, or the Disney Resort hotels are encouraged to buy balloons onsite.
Has Disneyland Resort security ever confiscated an item from you? Disney Dining would love to hear from you in the comments!
