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Disney World Guests Are Calling 911 a Lot: Here’s Why

Cinderella Castle Walt Disney World Magic Kingdom
Credit: Scott Smith, Flickr

Disney World is often synonymous with joy and excitement, yet emergencies do occur within its magical confines.

A grand castle featuring blue and gold accents stands prominently in the center of Disney World. Fireworks are bursting in the sky above the castle. Various costumed characters are gathered at the forefront, with a bright blue sky and fluffy white clouds in the background.

Credit: Disney

Frequency of Emergency Calls at Disney World: A Growing Concern

From medical incidents to lost children, the necessity to call 911 is a reality that the theme park faces regularly. Collaborating closely with police and medical services, Disney aims to maintain a safe environment for its millions of visitors. However, in recent years, the volume of 911 calls from within the park has notably increased, prompting discussions about safety protocols and visitor awareness.

The Volume of Emergency Calls

The vast number of guests navigating Disney World daily creates an ever-present potential for emergencies. According to the Orange County Sheriff’s Office, the park receives hundreds of emergency calls each month, underscoring the importance of vigilance and preparedness. While Disney is renowned for its magical experiences, it is not immune to real-life challenges that can arise unexpectedly.

Accidental 911 Calls: A Surprising Factor

Interestingly, a significant portion of these emergency calls does not stem from actual crises but rather from accidental triggers linked to modern smartphone technology. Features such as “crash detection” have complicated the situation. This technology is designed to alert authorities when a user might have been in a collision, but it can easily activate during the thrilling motions of roller coasters. The intense forces of these rides may mimic the stress signals that smartphones interpret as emergencies.

A young boy smiles happily while posing with Disney characters, Mickey Mouse and Pluto, a staple for many Disney vacations. Mickey is on the left, wearing his signature black tuxedo with a yellow bow tie, and Pluto is on the right. The background features a colorful, geometric pattern.

Credit: Disney

This phenomenon is not exclusive to Disney World; other theme parks, such as Dollywood, have encountered similar issues. In 2021, Dollywood reported over 10,000 accidental 911 calls, prompting them to post warnings near high-thrill rides. As a result, guests were encouraged to either turn off their phones or switch them to airplane mode to help ease the burden on emergency services.

Simple Tips for Disney World Guests to Reduce Calls

To help minimize unnecessary 911 calls, guests can adopt a few straightforward measures during their park visit:

  1. Turn Off Devices Before Rides: Guests can prevent accidental calls by simply shutting down their devices before boarding attractions. This not only reduces the risk of unintentional calls but also enhances the enjoyment of the ride by eliminating distractions.
  2. Use Airplane Mode: Setting phones to airplane mode while on rides can also prevent accidental emergency calls. This feature disables connections without requiring a complete shutdown of the device.
  3. Adjust Emergency Settings: Guests should consider temporarily turning off crash detection or any SOS features during their rides to further avoid accidental calls.
Entrance sign for Dinoland U.S.A. at Animal Kingdom

Credit: Elsa Salinas, Flickr

A Reminder for Responsible Device Use for Disney World Guests

It’s essential for guests to remember to reactivate these features once their day at the park concludes. Being mindful of device settings reflects a commitment to personal safety and the well-being of fellow visitors, contributing to a safer park environment. Looking to the future, innovative solutions are being explored to mitigate the issue of accidental 911 calls without solely relying on guest actions.

One promising concept is geofencing technology, which would utilize a phone’s GPS to recognize when a user is on a roller coaster, automatically disabling the crash detection feature during that time. This approach aims to ease the burden on guests while ensuring emergency lines remain available for those who truly need assistance. In the interim, guest awareness remains crucial.

Every visitor plays a vital role in fostering a safe atmosphere. By understanding the potential for accidental calls and taking simple precautions, guests can significantly reduce the strain on emergency services and help maintain a safer environment for all. Disney World is a place of enchantment, yet, like any bustling community, it requires cooperation and responsibility from its visitors.

Through mindfulness and proactive measures, guests can uphold the park’s legacy of safety and enjoyment, ensuring everyone can maximize their magical adventures.

About Emmanuel Detres

Since first stepping inside the Magic Kingdom at nine years old, I knew I was destined to be a theme Park enthusiast. Although I consider myself a theme Park junkie, I still have much to learn and discover about Disney. Universal Orlando Resort has my heart; being an Annual Passholder means visiting my favorite places on Earth when possible! When I’m not writing about Disney, Universal, or entertainment news, you’ll find me cruising on my motorcycle, hiking throughout my local metro parks, or spending quality time with my girlfriend, family, or friends.

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