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Credit: Travel & Leisure

Disney announces it’s stopping a popular Guest service indefinitely

The Walt Disney Travel Company has announced a pause on private ground transportation bookings as a vacation package add-on. The service has been suspended indefinitely.

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It’s only been about a month since Disney resumed bookings for private ground transportation, and now, Disney has announced that it’s putting a pause on those bookings. New bookings for private ground transportation will not be available. Bookings include those for transportation to the Walt Disney World Resort, from the Walt Disney World Resort, and to and from other surrounding areas and locations.

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Bookings also include ground transportation for Disney World Guests from Orlando International Airport to the Disney Resort Hotel they’ve booked, as well as ground transportation from the Walt Disney World Resort back to Orlando International.

Disney says that the package add-on will be unavailable indefinitely.

Mears Transportation Group in Orlando | VISIT FLORIDA


But the suspension of this service doesn’t only apply to new bookings. According to Disney, there may be some existing private ground transportation reservations that have been impacted as well. Disney says this is “due to unforeseen circumstances,” and Guests with existing reservations that have been affected will receive a phone call to let them know personally. Full refunds will be given to Guests with reservations in place that are affected by this change.

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Credit: PopSugar

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Because private ground transportation bookings are not being accepted at this time, Guests will be responsible for securing alternative transportation to and from the Walt Disney World Resort and to and from other surrounding areas. Alternative transportation options may include rideshare services, taxis, and car rentals, among other options.

The official announcement from Disney reads as follows:

New bookings are currently unavailable for private ground transportation to and from Walt Disney World Resort and other surrounding areas. This Walt Disney Travel Company package add-on will be unavailable until further notice.

Due to unforeseen circumstances, some existing private ground transportation reservations may be impacted. Affected Guests will receive a phone call if their reservation has been impacted.

Guests will be responsible for booking alternative transportation. Options include taxis or rideshare services. Affected Guests will receive a full refund to their original form of payment.”

Orlando Airport (MCO)

Orlando International Airport (MCO)/Credit:

Because this change will remain effective indefinitely, it’s unclear when bookings will be available once again, and clearly, there’s no guarantee at this time that the service will return at all. We will monitor this change and report on a return date if one is given by the Walt Disney Travel Company.

About Becky Burkett

I'm an enthusiastic writer who finds joy in random things like cold weather, snow, "I Love Lucy," "The Andy Griffith Show," journals full of blank paper, countdowns to Christmas, the month of December, "Toy Story," "Sleeping Beauty," my 4 kids, my 4 shih tsus, Disney Parks history, Imagineering and visiting the parks. I think Walt Disney is the standard against which genius should be measured. I love to write about Disney Parks, Disney history, all things Imagineering and PIXAR. I adore the colors, story and art direction of Disney's "Sleeping Beauty" (Team Make it Blue!), and "Toy Story" is life (minus "Toy Story 4"). I believe Walt Disney was so much more than an entertainment and theme park tycoon; I believe he was a savant with a vision for life and how it could be if happiness and kindness are strived for. I love Biergarten at EPCOT and 1900 Park Fare at Disney's Grand Floridian. You can find me croonin' with the birdies at the Enchanted Tiki Room, chillin' on the PeopleMover or hangin' with Woody and the gang at Toy Story Land. I'm always looking for Imagineers in the parks, and I'd rather meet Joe Rohde and Tony Baxter than anyone in Hollywood! Hey, if you dream it, you really can do it!