Menu
orlando international airport mickey signage passengers
Credit: Travel & Leisure

Disney announces it’s stopping a popular Guest service indefinitely

The Walt Disney Travel Company has announced a pause on private ground transportation bookings as a vacation package add-on. The service has been suspended indefinitely.

RELATED: Magical Express is gone, but don’t rent a car! Here’s why.

It’s only been about a month since Disney resumed bookings for private ground transportation, and now, Disney has announced that it’s putting a pause on those bookings. New bookings for private ground transportation will not be available. Bookings include those for transportation to the Walt Disney World Resort, from the Walt Disney World Resort, and to and from other surrounding areas and locations.

ALSO READ: Disney Parks Security stops marriage proposal and escorts Guest from the park

Bookings also include ground transportation for Disney World Guests from Orlando International Airport to the Disney Resort Hotel they’ve booked, as well as ground transportation from the Walt Disney World Resort back to Orlando International.

Disney says that the package add-on will be unavailable indefinitely.

Mears Transportation Group in Orlando | VISIT FLORIDA

Credit: VisitFlorida.com

But the suspension of this service doesn’t only apply to new bookings. According to Disney, there may be some existing private ground transportation reservations that have been impacted as well. Disney says this is “due to unforeseen circumstances,” and Guests with existing reservations that have been affected will receive a phone call to let them know personally. Full refunds will be given to Guests with reservations in place that are affected by this change.

New Airport Shuttle Service to and From Disney to Open 2022 | POPSUGAR  Family

Credit: PopSugar

RELATED: Disney’s Magical Express is gone; here are your options now

Because private ground transportation bookings are not being accepted at this time, Guests will be responsible for securing alternative transportation to and from the Walt Disney World Resort and to and from other surrounding areas. Alternative transportation options may include rideshare services, taxis, and car rentals, among other options.

The official announcement from Disney reads as follows:

New bookings are currently unavailable for private ground transportation to and from Walt Disney World Resort and other surrounding areas. This Walt Disney Travel Company package add-on will be unavailable until further notice.

Due to unforeseen circumstances, some existing private ground transportation reservations may be impacted. Affected Guests will receive a phone call if their reservation has been impacted.

Guests will be responsible for booking alternative transportation. Options include taxis or rideshare services. Affected Guests will receive a full refund to their original form of payment.”

Orlando Airport (MCO)

Orlando International Airport (MCO)/Credit: Orlando-Airport.com

Because this change will remain effective indefinitely, it’s unclear when bookings will be available once again, and clearly, there’s no guarantee at this time that the service will return at all. We will monitor this change and report on a return date if one is given by the Walt Disney Travel Company.

About Becky Burkett

Becky's from the Lone Star State and has been writing since she was 10 and encountered her first Disney Park when she was 11. It was love at first Main Street Electrical Parade. Joy is blank lined journals, 0.7 mm pens, and all things Walt, Woody and Buzz, PIXAR, Imagineering, Sleeping Beauty (make it blue!), Disney Parks history and EPCOT. At Disney World, you'll find her croonin' with the birdies at the Enchanted Tiki Room or hangin' with Woody and the gang at Toy Story Land. If you can dream, you really can do it!