You might go to Disneyland for churros, Dole Whip, and fireworks — but here’s something you probably didn’t expect to find at the Happiest Place on Earth: a free roadside rescue service, right in the parking garage.
It’s not something Disney advertises in bold print, but if you happen to leave your headlights on while parked at the resort — and return to a car that won’t start — Disneyland security will jump your battery for free. No charge. No waiting hours for AAA. No drama.
And they even leave a note on your dashboard to let you know they’ve got your back.
This low-key guest service came to public attention after Matt, known on X (formerly Twitter) as @DisneyScoopGuy, posted a photo of a printed note left by a Disneyland Resort security officer. The photo went viral among Disney fans — not because of what happened in the parks, but because of what happened after.
This is so cool! If you accidentally leave your headlights on at Disneyland security will leave this note on your car in case you need assistance if your battery dies! pic.twitter.com/aClm6UD1It
— Matt (@DisneyScoopGuy) September 29, 2025
Here’s what the official notice says:
To our Disneyland Resort guests:
Our security cast member noticed that your vehicle lights were left on. If you need assistance starting your vehicle, please contact the nearest cast member or call 714-781-4330.
If you are parked in the Mickey & Friends or Pixar Pals Parking Structure, you may contact us by pushing the nearest guest assistance button located in the parking structures.
So what does that actually mean? Disneyland Resort security is actively monitoring cars in the garages — and if they spot a vehicle with the lights on, they leave this heads-up note behind. If your battery dies while you’re in the parks, help is just a call or button-press away.
No need to call an outside service. No fee. No paperwork. Just old-school, guest-first customer service.
The Internet Reacts: Is This Too Good to Be True?
Naturally, the internet had questions. And skeptics.
One user responded to Matt’s post with a snarky prediction that the “helpful” note was just a setup for a hefty fee:
“Until they charge you 85 bucks to jump your car. You think the note is them being nice but really it’s just another money grab.”
But Matt quickly clarified the facts:
“They jump your car for free.”
And it turns out, a lot of other guests have experienced this exact service — and confirmed that it’s not only real, it’s efficient and appreciated. Replies flooded in from people who were just as surprised and impressed:
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“Very cool because you can feel so helpless.”
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“This is amazing and the level of customer service I expect from Disney.”
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“Had no idea #Disneyland did this and am impressed.”
One user pointed out that while other parks often leave guests stranded, Disney’s service stands out:
“Disney magic has had its fair share of issues, but this kind of thing goes a long way. I have passed many cars dead in the water at close at Cedar Point with people frantically trying to figure out how to move their car.”
Not a One-Off: Real Guests Confirm It’s Legit
Some guests even shared their own first-hand experiences that echo the same story — car trouble, panic, and a quick fix courtesy of Disney security:
“Yes! One time my car was dead and I was panicking and someone told me to hit the button and they came and jump started me. It was amazing.”
“I once locked my keys in the car in the DTD lot. Went to the info booth and they sent someone from security to my car and got it open.”
These aren’t isolated events. They suggest that Disneyland has an entire infrastructure behind the scenes designed to handle minor emergencies — quietly, effectively, and without nickel-and-diming guests.
How to Get Help If Your Car Battery Dies at Disneyland
If you ever find yourself in a post-fireworks car that won’t start, don’t panic. Here’s exactly what to do:
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Look for a dashboard note. If security spotted your lights left on, they may have already left one of these pre-printed notices under your windshield wiper.
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Use the posted phone number. The card lists 714-781-4330 as the number to call for help. This connects you to Disneyland’s vehicle assistance line.
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Push the Guest Assistance Button. In both the Mickey & Friends and Pixar Pals parking structures, you’ll find these buttons on pillars throughout the garage. Pressing one alerts security, who will dispatch a team member to assist.
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Or ask a Cast Member. If you’re unsure what to do or where to go, any nearby Disneyland Cast Member can help get the right people on the way to your car.
Within minutes, a Disneyland security Cast Member will arrive with equipment to jump-start your battery on the spot.
So Why Doesn’t Disney Advertise This?
It’s a fair question. Why doesn’t Disney promote this on their app or website?
The answer probably comes down to tone. Disneyland’s brand is all about escapism — they’d rather focus on parades, attractions, and churros than dead batteries. That said, the fact that they quietly handle these real-world headaches in the background is arguably just as magical as anything happening inside the parks.
It’s the kind of service you only find out about when you need it — or when someone posts about it online.
The Magic Doesn’t End at the Turnstiles
Sure, we all love the rides, the food, the music — but what keeps people coming back to Disneyland isn’t just nostalgia. It’s trust. That trust is built not only in the queues for Pirates of the Caribbean or in front of Sleeping Beauty Castle, but also in moments like this — where a guest returns to their car, exhausted, and is met not with frustration, but with a helping hand.
In an age when even hotel Wi-Fi comes with upcharges, the fact that Disneyland will send someone to jump your car for free, with no paperwork, no questions, and no expectation of anything in return — that’s rare. And frankly, kind of refreshing.
So next time you’re heading to the parks, maybe check those headlights. But if you forget — it’s nice to know someone’s already looking out for you.
