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Walt Disney World Cast Member Recognized for Helping a Claustrophobic Guest Experience Na’vi River Journey

Walt Disney World cast members are an important part of the Disney vacation experience. They add extra magic to your vacation and help ensure that you family is having the best time. Disney Parks Blog shared an amazing cast member story about Samantha Burns, an attractions hostess within Disney’s Animal Kingdom. She had a guest who was claustrophobic and helped the guests overcome their fears while at Na’vi River Journey within Pandora – The World of Avatar.

According to Disney Parks Blog, “the guest really wanted to experience Na’vi River Journey in Pandora – The World of Avatar with her young children, husband and friends, but felt anxious due to her history of claustrophobic episodes. She approached Samantha with a lot of questions about the attraction so she’d know what to expect. Samantha responded by asking the guest if she’d like her to ride with her through the attraction. She did, and according to the guest, Samantha held her hand throughout the experience, pointed out safety exits along the way, and also entertained the guest’s children as they moved through Pandora’s astounding bioluminescent rainforest.”

Samantha has been recognized for her amazing guest service with a special memento from Djuan Rivers, who is the Vice President for Disney’s Animal Kingdom and Joe Kalla, who is the General Manager of Park Operations at Disney’s Animal Kingdom.

What stories do you all have of amazing guest service that you have received while at Walt Disney World?

Photo and Source Credit: Disney Parks Blog

About the Author: Christy Caby – Personal Vacation Advisor with Magical Vacation Planner. For vacation quotes and free planning assistance visit:  http://magicalvacationplanner.com/staff/christy-caby/. I’ve planned a wide variety of trips for families including varying sizes, celebrations and more! I have stayed in all resort categories and can help you make the best resort selection for your family’s interests and needs.  I would love to assist you in planning your own magical vacation that you can share with your loved ones! Find me on Facebook at https://www.facebook.com/christy.caby. Also, check out my bio below!

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About Christy Caby

I am a diehard Disney fanatic! I fell in love with all things Disney from an early age and that only increased once I first visited Walt Disney World! It led me to complete a yearlong Disney College Program working at merchandise locations within Disney’s Hollywood Studios (Disney-MGM Studios at that time) and I worked for Disney Parks & Resorts Technology in Project/Program Management. Now I get to write about Disney and help others plan their magical vacations! Disney holds a special place in the hearts of my entire family as my husband proposed there, we honeymooned there, took trips while pregnant with each of my boys and have visited with them many, many times from 8 weeks old through now. One of my favorite memories from each trip is always the look on my kids’ faces the first time they see the castle. I’d love to help you plan your magical vacation! Request a free quote at http://magicalvacationplanner.com/staff/christy-caby/ or look for me on Facebook at https://www.facebook.com/christy.caby. Have a magical day!