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Universal Orlando Under Investigation Following Multiple New Police Reports, Lawsuits

Serious Incidents Revealed

Universal Orlando Resort has been struck with two new lawsuits after multiple guests were injured at the parks.

A smiling woman and child pose in front of The Amazing Adventures of Spider-Man ride entrance at a theme park, with a large Spider-Man figure overhead and someone’s hands in Spider-Man gloves framing the photo.
Credit: Universal Orlando Resort

Shocking Police Reports, Lawsuits Put Universal Orlando Under Investigation

When most people plan a trip to Universal Orlando Resort, they picture wands in the Wizarding World, thrills on towering roller coasters, or relaxing afternoons at Volcano Bay. But for a handful of guests, those dream vacations can take an unexpected turn.

Two recent lawsuits filed in Orange County, Florida allege serious injuries at Universal properties—one on a headlining ride and another inside a water park restroom. While these kinds of cases remain rare in the theme park industry, they highlight ongoing questions about guest safety and park accountability.

Here’s a closer look at what’s been reported so far, plus practical advice for visitors and why these developments have the fan community talking.

Guests heading into Universal Studios Florida as a undercover police officers swarm HHN 34.
Credit: Universal

Details of the Claims

According to the Orange County Clerk of Courts (OCCCR), Universal faces two separate guest injury lawsuits:

  • Harry Potter and the Escape from Gringotts
    On September 9, 2024, a guest claims he sustained “serious and permanent injuries” when his hand became wedged between his seat’s safety bar and the seat next to him during the ride. The suit, filed by Hoskins, Turco, Lloyd & Lloyd in August 2025, argues that Universal failed to keep the attraction in a safe condition.

  • Volcano Bay Slip-and-Fall
    In a second lawsuit, a guest says a restroom slip at the water park resulted in a significant brain bleed. The complaint raises concerns about facility upkeep and safety in wet, high-traffic areas.

Both filings remain active, with outcomes still to be determined.

The image captures the iconic Universal Studios globe, featuring a large, rotating Earth with "UNIVERSAL" in bold letters. Palm trees and buildings rise in the background under a clear blue sky. The globe, set amidst a misty fountain, hints at the excitement of Epic Universe to come, along with Universal Horror Unleashed, next to Disney World.
Credit: Universal

Tips for Safer Theme Park Visits

Although millions of guests visit Universal each year without incident, safety-conscious visitors can take steps to reduce risks:

  • Check Before Restraints Close: Keep hands and arms clear when safety bars or lap belts are lowered.

  • Plan for Water Parks: Wear grip-friendly footwear in restrooms and poolside walkways.

  • Pace Yourself: Dehydration and fatigue can make slips and missteps more likely.

  • Stay Updated: The Universal app often provides real-time alerts for ride delays, closures, and maintenance updates.

These small habits can help visitors feel more prepared throughout their day.

An aerial shot of Universal Studios Florida, one of four parks at Universal Orlando Resort.
Credit: Bioreconstruct, X

What Locals and Regulars Recommend

Frequent parkgoers often develop their own strategies for staying safe and comfortable:

  • Ride During Off-Peak Hours: Early mornings tend to mean shorter waits and fresher operations staff.

  • Pick the Right Seat: Choosing an outside seat on ride vehicles can sometimes provide extra space.

  • Find Cleaner, Quieter Restrooms: CityWalk facilities or less-used park restrooms often have lighter traffic.

Insider know-how like this doesn’t replace park safety standards, but it can help guests avoid crowded pinch points and potential hazards.

A group of five young adults dressed in Harry Potter-themed outfits, including scarves and robes, laughing and holding wands. They stand close together at a theme park resembling Hogsmeade village. Snow-covered buildings and festive lights are in the background with Universal Express Pass options.
Credit: Universal Orlando Resort

Why Fans Are Paying Close Attention

Theme parks thrive on trust. Guests expect thrilling but safe experiences, and lawsuits can shake that confidence—especially when beloved attractions like Escape from Gringotts are involved.

The cultural weight of Universal’s parks makes safety issues hit harder. For many, visiting the Wizarding World isn’t just entertainment—it’s stepping into a personal story. Reports of injuries or accidents disrupt that magic and often ignite intense conversation online.

History shows that high-profile lawsuits and safety incidents often lead to visible changes: revised ride procedures, added signage, or even attraction redesigns. How Universal responds in the coming months will matter not just to lawyers but to fans around the globe.

harry potter hogwarts express, universal islands of adventure, inside of the Wizarding World of harry potter.
Credit: Brian McGowan, Unsplash

Looking Ahead

Universal Orlando remains one of the most visited theme park destinations in the world. While the lawsuits play out in court, guests will continue to pour through its gates. But these cases are a reminder that even world-class destinations face ongoing challenges in balancing thrills, efficiency, and safety.

For now, the spotlight remains on Universal’s next move—and on how the resort reassures visitors that the magic, and the safety, are both worth trusting.

Author

  • Emmanuel Detres

    Since first stepping inside the Magic Kingdom at nine years old, I knew I was destined to be a theme Park enthusiast. Although I consider myself a theme Park junkie, I still have much to learn and discover about Disney. Universal Orlando Resort has my heart; being an Annual Passholder means visiting my favorite places on Earth when possible! When I’m not writing about Disney, Universal, or entertainment news, you’ll find me cruising on my motorcycle, hiking throughout my local metro parks, or spending quality time with my girlfriend, family, or friends.

Emmanuel Detres

Since first stepping inside the Magic Kingdom at nine years old, I knew I was destined to be a theme Park enthusiast. Although I consider myself a theme Park junkie, I still have much to learn and discover about Disney. Universal Orlando Resort has my heart; being an Annual Passholder means visiting my favorite places on Earth when possible! When I’m not writing about Disney, Universal, or entertainment news, you’ll find me cruising on my motorcycle, hiking throughout my local metro parks, or spending quality time with my girlfriend, family, or friends.

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