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The Worst Nightmare Came True for These Disney World Guests

Change is part of the magic at Walt Disney World Resort. In Orlando, new stories, attractions, and experiences are always on the horizon, with expansions and developments shaping the future well into 2026 and beyond. Yet, the wonder of a Disney trip often begins far from the gates—in some cases, thousands of miles away.

For Becky and her family from the U.K., the journey began three years before they would set foot on Main Street, U.S.A. The trip, booked 18 months ahead, would bring her, her husband, and their teenage twins from Newcastle Airport to the heart of Central Florida.

Fountain at the Orlando International Airport (MCO)
Credit: Ed Aguila, Inside the Magic

But on August 10, the dream nearly ended at the check-in counter. A TUI representative informed Becky that her husband’s ESTA—a travel authorization required for visitors from countries in the U.S. Visa Waiver Program—listed a date of birth that did not match his passport. Without a corrected ESTA, boarding was not possible.

For travelers, the ESTA is a key step in visiting the U.S. It’s applied for online via the U.S. Customs and Border Protection website, valid for two years or until the passport expires. All details must match exactly—any difference, no matter how small, can cause major travel delays.

A family at the Walt Disney World Resort
Credit: Disney

Becky’s first calls were to border control and the U.S. Embassy, but both confirmed the matter could only be resolved by Homeland Security, which would not open until 11 a.m., the same time the family’s flight was scheduled to leave.

Then came an unexpected turn: the flight was delayed by three hours. This gave the TUI team time to contact Homeland Security, who advised cancelling the incorrect ESTA, submitting a new application, and awaiting approval. Though such approvals can take days, Becky proceeded, hoping for the best.

Guests walking in Fantasyland at Magic Kingdom behind Cinderella Castle
Credit: Ed Aguila, Inside the Magic

With the clock ticking, another delay extended check-in until 2 p.m. Then, with just 15 minutes left, the approval came through. Her husband passed through security and boarded the plane, just in time to join the rest of the family on their long-awaited holiday.

Becky later shared her experience on TikTok as @thegeordiedisneyma, offering a clear message to fellow travelers: check every detail on your paperwork, even if you think it’s correct.

As Disney parks fans know, there’s never truly a “perfect” time to visit. Just like at Disneyland Resort in California, Walt Disney World is constantly evolving, with new experiences in progress and construction part of the landscape. But with the right preparation, the magic is always ready when you arrive—whether in 2025, 2026, or beyond.

Has anything derailed your Disney World trip in the past? Let us know in the comments down below!

Thomas Hitchen

When he’s not thinking about the Magic Kingdom, Thomas is usually reading a book, becoming desperately obsessed with fictional characters, or baking something delicious (his favorite is chocolate cake -- to bake and to eat). He's a dreamer and grew up on Mulan saving the world, Jim Hawkins soaring through the stars, and Padmé Amidala fighting a Nexu. At the Parks, he loves to ride Everest, stroll down Main Street with an overstuffed pin lanyard around his neck, and eat as many Mickey-shaped ice creams as possible. His favorite character is Han Solo (yes, he did shoot first), and his… More »

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