On the evening of January 16, 2025, guests aboard the Disney Magic were caught off guard by an unexpected issue—a burst pipe on Deck 6. Water was seen pouring from the ceiling, creating a moment of chaos for both guests and crew. The incident was captured on TikTok by guest Austin Hyatt, showing water streaming down the hallway. The burst happened around 11:00 PM, and the guests who were present recalled the event as it unfolded.
Within moments, five Disney crew members arrived to address the situation, equipped with a water vacuum to clean up the mess. Onlookers were impressed with how efficiently the crew worked to contain the flooding, quickly restoring the area to normal. Guests aboard the Disney Magic were quick to praise the crew for their swift response, with many commenting on how well the staff managed the incident without causing a panic or disrupting the enjoyment of their cruise.
@austin_hyatt Pipe burst on Disney Magic Cruise ship❗️😮😳 #disneymagic #disneycruise #cruise #cruiseship
Disney Magic: A Ship Packed with Entertainment and Fun
Though the incident with the burst pipe may have momentarily disrupted the evening, the Disney Magic continues to be one of the most popular ships in Disney Cruise Line’s fleet, offering guests a range of memorable experiences. From Broadway-style shows to themed dining options, there is no shortage of entertainment aboard the Disney Magic.
One of the most well-loved features of the ship is the Animator’s Palate, an interactive dining experience where the walls come to life with colorful animations and surprises. In addition, Palo, an adult-only restaurant, offers fine dining with an Italian flair, making it the perfect place for couples or anyone looking for an elegant meal. There’s also the AquaDunk, an exhilarating water slide that’s sure to get your adrenaline pumping, and the Funnel Vision outdoor movie theater, where guests can catch Disney classics under the stars.
The Disney Magic is also home to beloved Disney characters who make regular appearances, allowing families to meet and take pictures with some of their favorite faces from the big screen. For kids, there are dedicated spaces such as the It’s a Small World Nursery and The Edge, providing both entertainment and relaxation opportunities. Whether you’re a thrill-seeker or someone just looking to unwind, the Disney Magic has something for everyone.
Related: How To Save Money On Your Disney Cruise Line Vacation
Has the Disney Magic Had Any Past Problems?
While the Disney Magic has largely remained a smooth-sailing experience for most guests, there have been a few hiccups in its history. In 2017, a minor technical issue arose that temporarily delayed the ship’s voyage, but the problem was quickly resolved, and operations resumed without incident. Similarly, as with any large ship, occasional weather-related disruptions, such as rough seas or storms, have caused slight changes in the schedule from time to time.
However, in every instance, Disney Cruise Line’s crew and staff have been quick to handle the situation, ensuring that guests’ safety and comfort remain top priorities.
The Disney Treasure Faces Small Fire Incident After Debut
Unfortunately, the Disney Magic wasn’t the only ship in the Disney fleet to experience an issue recently. The Disney Treasure, Disney’s newest and most highly anticipated ship, also encountered a small fire during one of its early sailings, though the situation was quickly controlled by the crew.
According to a post from a guest aboard the Disney Treasure, a small fire broke out in one of the ship’s incinerators, but it was quickly contained without causing any major issues. Guests aboard the ship reported that the crew handled the situation efficiently, with the captain later making an announcement to reassure passengers that everything was under control. One passenger recounted, “Later on, the Captain came on and explained the previous announcement saying there was a minor incident in one of the incinerators, but the situation was under control. My husband and I exchanged WTF glances, but that was about it. So far everything has been okay.”
Though the fire was contained with minimal disruption, the event raised some concerns among travelers, especially as it followed other incidents involving Disney’s cruise ships. The situation was managed well by the crew, but the incident has led some to wonder whether additional safety measures should be implemented on these new ships.
Disney Cruise Line’s Recent Challenges: A Closer Look at Safety Concerns
While both the Disney Magic and Disney Treasure have offered extraordinary experiences for travelers, recent events aboard these ships highlight the challenges Disney Cruise Line is facing. From the water leak on the Disney Magic to the fire aboard the Disney Treasure, these incidents have raised questions about the safety measures in place across the fleet.
It is important to note, however, that the crew members on both ships have acted swiftly and efficiently to resolve the issues, ensuring the safety and comfort of passengers. As one guest aboard the Disney Treasure commented, “We’re all here and still afloat XD,” underscoring that while the situations were concerning, they were not catastrophic.
Ultimately, Disney Cruise Line has a strong track record of handling such situations with professionalism and care. While any incident at sea can understandably raise concerns, the swift action of the crews has shown that Disney Cruise Line is committed to providing safe and magical experiences for its guests. As the company continues to expand its fleet, it is likely that these kinds of incidents will only serve to improve safety protocols, ensuring a smooth sailing experience for passengers moving forward.
Though recent challenges have put a spotlight on Disney Cruise Line’s operations, it is clear that the company’s dedication to guest safety and comfort remains unwavering. Whether aboard the Disney Magic or the Disney Treasure, guests can rest assured that their experience will remain magical—no matter what obstacles arise along the way.
