Investigation Begins After Children Reportedly Hit During Disney Marvel Attraction Incident

Okay, so we need to talk about what just went down at Guardians of the Galaxy: Cosmic Rewind because it’s honestly kind of alarming. According to a Reddit post that’s blowing up right now, a guest literally PUSHED A KID in the queue and security had to remove them from the line. Like, things are getting so heated over line cutting at Disney that adults are putting their hands on children. This is not okay, and Disney seriously needs to get a handle on this situation before someone gets actually hurt.

Here’s what happened: Four kids were trying to move through the Guardians queue to catch up with their friends who were ahead of them in line. Another guest refused to let them pass, and the situation escalated FAST. The guest ended up physically pushing one of the kids while yelling about being sick of people cutting in line and that everyone needs to wait their turn. Security came and kicked the adult out of the queue before they even got on the ride.

Now look, we absolutely need to say this up front: You do NOT put your hands on kids. Period. Full stop. That guest deserved to be removed, and honestly they’re lucky that’s all that happened because touching someone else’s child could have made things way worse. There’s no excuse for physical contact regardless of how frustrated you are.

BUT (and this is a big but), we also need to acknowledge that guest frustration over line cutting at Disney has reached a breaking point. This didn’t happen in a vacuum. This happened because line cutting has become SO common and SO brazen at Disney parks that people are literally losing it in queues. And a lot of that frustration is justified because Disney seems completely unwilling to actually enforce their own rules about line cutting.

This incident happened during cheer week when there are massive youth groups all over the parks. These groups get separated in long queues and then try to reunite by pushing through dozens or even hundreds of other guests. And Disney just… lets it happen? Where are the cast members? Where’s the enforcement? Why is it up to regular guests to try to stop this behavior?

The Reddit Thread Is FULL of Similar Stories

The comments on this Reddit post are honestly eye-opening because SO many people have experienced the exact same thing. This isn’t just one isolated incident. This is a pattern that’s happening across multiple attractions, and people are fed up.

One person described a situation at Ratatouille where a group of about 100 teens in matching tour shirts noticed five of their group members ahead in line. So naturally, about 20 of them decided they should be allowed to just skip forward through everyone else to join those five people. Like, what?? Other guests in line said absolutely not, if you want to be together then the people in front need to come back to where the rest of you are. The situation got resolved without physical contact, but the commenter pointed out that guests shouldn’t have to be the ones enforcing Disney’s rules. WHERE ARE THE CAST MEMBERS?

Another person shared a story also from Ratatouille (starting to see a pattern here with that ride) where the attraction broke down while they were in line. A huge group decided to leave the queue during the shutdown. But then the ride came back up like five minutes later, and that same group tried to muscle their way back to the front of the line. Everyone who had stayed in line during the breakdown was like “absolutely not, you left the queue, you lost your spot.” Just because the ride came back quickly doesn’t mean you get to cut back to the front. You made your choice to leave.

Multiple people pointed out that the Guardians queue design is a HOT MESS for line cutting. The pre-show rooms aren’t traditional lines, they’re just open spaces where people crowd around waiting for the next room. Everyone ignores the actual pre-show content because they’re all standing by the exit doors ready to rush into the next area. This design makes it super easy for groups to slip through and rejoin their friends, and it’s really hard to tell who’s actually cutting versus who was there the whole time.

Why Isn’t Disney Doing Anything About This?

This is what’s really frustrating about the whole situation. Disney has an official policy that prohibits line cutting and saving places in line. It’s literally in the park rules. But when’s the last time you actually saw a cast member enforce that rule? When’s the last time you saw a cast member even IN a queue line except at the loading area?

The enforcement just isn’t there. Cast members are basically absent from the actual queue areas, which means line cutting can happen constantly without any consequences. And when guests DO try to speak up about it, they risk confrontations like the one at Guardians because Disney has created this vacuum where nobody’s actually in charge of maintaining order.

Some people in the comments suggested that maybe Disney is intentionally lenient because of legitimate situations like parents taking kids to the bathroom or family members getting briefly separated. And sure, that makes sense for those specific scenarios. But that’s NOT what we’re talking about here. We’re talking about groups of 10, 20, 30 teens in matching shirts pushing through entire queues to join their friends. That’s not a bathroom break. That’s blatant line cutting, and Disney should be stopping it.

One commenter made a really good point: during cheer week and other times when you have tons of unaccompanied teen groups in the parks, Disney clearly has no plan for dealing with this. These are predictable, scheduled events. Disney KNOWS when these large groups are coming. Why aren’t they putting extra cast members in queues during these times? Why aren’t they being more proactive about enforcement?

The Guest Who Got Removed Started Off Right But Then Lost It

Here’s the thing that makes this whole situation complicated. According to the Reddit comments, the guest who got kicked out actually started off doing the RIGHT thing. They refused to let the group cut through the line, which is totally reasonable. Disney’s policy says no line cutting, so standing your ground against it is justified.

But then they “became an idiot” (direct quote from a commenter) by putting their hands on a kid. That’s where they crossed the line and deserved to be removed. You can stand firm against line cutting without physically touching people, especially children.

One person suggested that when you encounter line cutters, the best approach is to tell them to go get a cast member if they want to move forward. That puts the responsibility back on Disney where it belongs, and it avoids you getting into a confrontation that could escalate. It’s basically saying “I’m not letting you through, and if you think you have a valid reason to cut, go find someone official to approve it.”

That’s honestly probably the safest approach in these situations, even though it sucks that guests have to deal with this at all.

This Is Going to Keep Happening Unless Disney Steps Up

Here’s our honest take on all of this: incidents like the one at Guardians are going to keep happening and potentially get worse unless Disney actually does something about line cutting enforcement. You can’t just have an official policy that you never enforce and expect guests to be okay with that forever.

People are paying A LOT of money to visit Disney parks. Wait times are already long. When guests are standing in line for 90 minutes or two hours, and they watch groups of people just skip past them without consequences, that frustration builds up. Most people will just grumble and complain. But eventually, someone’s going to snap, and that’s exactly what happened at Guardians.

The solutions aren’t complicated. Put more cast members IN the queue lines, not just at the entrance and exit. Post clear signage about line cutting policies and consequences. When large youth groups are in the parks, increase enforcement and have cast members actively monitoring queues at problem attractions like Guardians and Ratatouille.

During cheer week and other big group events, maybe even have announcements or signs specifically addressing these groups about line cutting rules. Make it clear that separated group members need to reunite at the EXIT of the attraction, not by cutting through the line.

Some of these queue designs need to be rethought too. If Guardians’ open room format is making line cutting too easy, maybe there need to be modifications that maintain better queue order while still preserving the pre-show experience. Other theme parks manage to have engaging queue experiences without creating line cutting free-for-alls.

What You Should Actually Do If This Happens to You

If you encounter line cutters during your Disney visit, here’s what you should realistically do: First, don’t put your hands on anyone. Ever. That’s going to get YOU kicked out, not them, even if they’re the ones breaking the rules.

If it’s a small group (like 2-3 people) trying to rejoin one person ahead, honestly, it might not be worth the confrontation. Yeah, it’s annoying, but pick your battles.

If it’s a large group blatantly cutting through to join friends way ahead, you can politely but firmly refuse to let them pass. You can say something like “Disney policy prohibits line cutting, you’ll need to get a cast member if you want to move forward.” Keep it factual and don’t get emotional.

If the situation escalates or if the group is being aggressive, find a cast member immediately. Pull up the My Disney Experience app and request assistance through that if you can’t leave the line to find someone.

Document things if necessary. If a group is being particularly aggressive or if you feel unsafe, taking video can be helpful if you need to report the situation to guest relations later.

And honestly? Sometimes the frustration just isn’t worth it. If you’re alone or with young kids and you’re facing a group of 20 teens, it might be safer to just let them pass and complain to guest relations after your ride. Your safety is more important than enforcing Disney’s rules for them.

Disney Needs to Fix This Before Someone Really Gets Hurt

The Guardians incident is a warning sign that things are escalating. We went from verbal arguments to physical contact with a minor. What happens next? A full-on fight between guests? Someone getting seriously injured? Multiple people getting arrested?

Disney has the resources, the staff, and the operational expertise to handle this problem. They choose not to prioritize it. That needs to change before these confrontations get worse.

Line cutting might seem like a minor issue compared to other park operations, but when you’re talking about millions of guests per year and wait times that stretch to hours, it’s actually a really big deal. It affects guest satisfaction, it creates safety concerns, and it’s making the park experience worse for everyone who follows the rules.

We’re calling on Disney to address this publicly and implement actual solutions. Acknowledge the problem, explain what you’re doing about it, and follow through with real enforcement. Your guests deserve better than being put in positions where they feel they have to police queue behavior themselves.

Have you dealt with line cutting at Disney parks? How did you handle it, and did cast members help when you asked? Share your stories in the comments because we want to know just how widespread this problem really is. The more people speak up about this, the more pressure Disney will feel to actually do something about it!