Guest Complaints Push Disney To Update Haunted Mansion Experience
For more than five decades, the Haunted Mansion at Magic Kingdom has been a cornerstone of Walt Disney World. Guests file through Liberty Square daily to encounter its eerie façade, stretching portraits, and ghostly illusions. The ride remains one of the most popular attractions at the resort — and one of its most carefully maintained.
Over the years, Disney has continually adjusted the attraction, balancing tradition with innovation. Some changes were subtle, like improved lighting or updated effects. Others marked clear milestones in its evolution. Each adjustment has sparked debate among fans, who weigh nostalgia against the park’s push for modernization.
That tension between heritage and reinvention has defined Haunted Mansion’s history. From major refurbishments to tweaks in its queue and surroundings, the attraction has rarely stayed frozen in time. Now, another update has been introduced, though it has little to do with ghosts, illusions, or lore — and much more to do with comfort.
A History of Changes at Haunted Mansion
When Haunted Mansion debuted with the rest of Magic Kingdom in October 1971, it was seen as the East Coast sibling of Disneyland’s original. It didn’t take long for the ride to evolve in its own way. In 2007, Imagineers added the “endless staircase” scene, relocated the Sinister 11 portraits, and refreshed the audio system to sharpen atmosphere and storytelling.
By 2011, even the queue became an attraction in itself. Interactive crypts, puzzles, and tributes to Imagineers lined the outdoor area, while new lighting enhanced the interior. That same year, the finale shifted. The iconic Hitchhiking Ghosts were reimagined with digital technology, pranking guests in mirrors and boosting re-ride value.
The mansion’s footprint extended beyond the attraction, too. In 2014, the Memento Mori gift shop replaced Liberty Square’s Yankee Trader, offering themed merchandise and ghostly photo effects. In 2019, on-ride PhotoPass captured supernatural portraits of guests. And in late 2023, the Hatbox Ghost materialized at Magic Kingdom after years of anticipation, drawing headlines across Disney fandom.
Heat, Construction, and Guest Complaints
Rumors of further changes continue to swirl. One possibility involves the removal of the hanging corpse from the stretching room, a moment some fans view as integral but others find unsettling.
“We’re still looking at that,” Walt Disney Imagineering creative director Kim Irvine told the Los Angeles Times before announcing her retirement. “That one is complicated, structurally. One thing at a time.”
Yet the most recent update is less about story and more about survival in Florida’s heat.
As construction walls rose for the overhaul of the Rivers of America — which was permanently closed and drained this year to be replaced by a Frontierland expansion themed to Pixar’s Cars — airflow around the Haunted Mansion queue was restricted. Guests waiting outdoors complained that the already stifling line had become unbearable.
Disney initially responded with large industrial fans, a temporary fix that helped but didn’t fully resolve the issue.
This summer, Walt Disney World faced multiple heat advisories, with guests urged to stay hydrated and avoid direct sun during peak hours.
Met the biggest Haunted Mansion Fan!
Met the biggest Haunted Mansion Fan! pic.twitter.com/l30MiNm2TG
— Original Orange Bird (@ogorangebird) September 27, 2025
Haunted Mansion’s queue, shaded but stagnant, became a flashpoint for frustration.
The company has now installed new permanent fans in the covered portion of the queue, a more deliberate attempt to ease conditions.
While admittedly far less dramatic than new ghosts or special effects, the change underscores how Disney balances guest experience on multiple fronts – even as the Rivers of America transformation in general continues to chafe diehard Disney fans.
Did you notice the issues in the Haunted Mansion queue?