A popular Disney attraction appears to have experienced an unusual issue during a recent ride.
Over the past decade, Disney has steadily expanded the presence of Frozen across its global theme parks. The 2013 animated film – plus Frozen 2 (2019) – quickly became one of the company’s most valuable franchises, prompting the addition of attractions, character experiences, and entire themed lands.
What began with temporary meet-and-greets for Anna and Elsa gradually evolved into permanent installations across multiple resorts. Disney now features Frozen–themed rides and environments in parks across North America, Europe, and Asia.
The strategy reflects the franchise’s continued popularity with guests. Frozen–themed attractions routinely draw long wait times and serve as anchor experiences within several Disney parks.
But one Frozen attraction recently showed signs of trouble.
Hong Kong Disneyland Attraction Shows Damage
During a ride on Frozen Ever After at Hong Kong Disneyland, a recent guest noted that Elsa’s face had been ripped open.
“Oh no! Noticed a tear on Elsa’s face during Frozen Ever After ride today at Hong Kong Disneyland! 😮”
The animatronic appears to have been ripped on Elsa’s cheek.
Oh no! Noticed a tear on Elsa’s face during Frozen Ever After ride today at Hong Kong Disneyland! 😮 pic.twitter.com/Vxd3RTwPhw
— Attractions 360° (@SoCal360) March 13, 2026
Frozen Ever After is a boat ride through scenes inspired by the fictional kingdom of Arendelle. The attraction uses multiple audio-animatronics to recreate moments from the film, including Elsa singing “Let It Go.”
Historically, Hong Kong Disneyland’s version of Frozen Ever After has been considered one of the better versions worldwide.
The attraction forms part of World of Frozen, which opened at Hong Kong Disneyland in 2023. The land marked the first fully themed area dedicated to the Frozen franchise and includes the Wandering Oaken’s Sliding Sleighs roller coaster.
Disney has also expanded Frozen attractions elsewhere.
The original Frozen Ever After debuted at EPCOT in 2016, replacing the park’s long-running Maelstrom ride. The attraction remains one of EPCOT’s most popular rides and sits next to the Royal Sommerhus meet-and-greet location for Anna and Elsa.
Tokyo DisneySea later introduced its own Arendelle-themed expansion as part of the Fantasy Springs development.
Disneyland Paris is preparing to open its own Frozen area at Disney Adventure World later this month as part of the park’s ongoing transformation.
Animatronic Glitches Occur Across Disney Parks
Issues with animatronics occasionally occur at Disney attractions.
Recently, Walt Disney World Resort upgraded the animatronics on EPCOT’s Frozen Ever After to better align with the more advanced versions in Hong Kong. These have experienced their own issues recently.
In Elsa’s Ice Palace, as Elsa prepares to belt out her signature high note, a viral video showed Elsa with her jaw locked halfway open, one eye twitching, and her left arm vibrating violently in a stuck position.
Other attractions have also experienced technical problems.
Earlier this year, the Tiana audio-animatronic on Tiana’s Bayou Adventure at Magic Kingdom — which has faced extensive criticism for its reliability since replacing Splash Mountain — glitched during operation.
According to video shared online, the figure’s head moved rapidly before its hairpiece fell off during the ride.
Last year, the controversial Walt Disney animatronic at Disneyland Resort also malfunctioned.
The Walt Disney animatronic malfunctioned as it stepped forward from the desk, the figure’s most technically complex movement. The show appeared to trigger an emergency stop. The stage went dark immediately, the audio cut out even as Walt’s mouth continued moving, and the curtains closed.
Disney has not publicly commented on the reported issue at Hong Kong Disneyland.
