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Disney’s Avatar Experience Dies a Quiet Death: What They Don’t Want You to Know About the Numbers

Okay folks, we need to talk about what just went down at Animal Kingdom because Disney is NOT going to put out a press release about this one. You know that Avatar figure-making thing in Windtraders? The one where you could supposedly get scanned and walk away with a mini Na’vi version of yourself? Yeah, that’s dead. Like, completely gutted and gone. And the tea on WHY it failed is absolutely piping hot.

A woman and two children excitedly interact with colorful, dinosaur-themed stuffed animals displayed on a vibrant background made of intertwined branches. The group looks happy and engaged in the lively, imaginative setting.
Credit: Disney

We’ve been tracking this story since October when the first reports surfaced that something was seriously wrong with the ACE Avatar Making Experience. Black curtains went up, barriers appeared, and Disney stayed completely silent about whether this was temporary or permanent. Well, our sources inside the park just confirmed what we’ve been hearing for weeks: it’s over, and Disney has already converted the entire space into regular merchandise displays. No announcement. No farewell. Just quietly dismantled like it never existed.

But here’s where this gets absolutely wild – we’re talking less than twelve months until Avatar: Fire and Ash drops in December 2025. You’d think Disney would be going ALL IN on Avatar experiences right now, especially after The Way of Water made nearly 2.3 BILLION dollars at the box office. Instead, they’re ripping out one of the only unique Avatar retail experiences in the entire park and replacing it with… shelves. Regular shelves. For regular merchandise that you could buy anywhere else in Windtraders.

Floating mountains in Pandora, The world of Avatar create a fantastical landscape at dusk.
Credit: Disney

Our insider sources are telling us the experience was bombing HARD. Like, so bad that Disney slashed prices from eighty bucks down to fifty and people STILL weren’t buying. When Disney cuts prices by forty percent and it doesn’t move the needle? That’s code red territory. That’s “shut this down immediately” level failure.

And listen, we’ve got the full breakdown of what happened, why Disney’s making these moves ahead of the Avatar 3 premiere, and what this means for Pandora going forward. But we also need to talk about the MASSIVE changes happening at Animal Kingdom right now because the Avatar kiosk closure is honestly the least dramatic thing going on. DINOSAUR – yes, THE DINOSAUR, the ride that’s been there since day one – is closing FOREVER on February 1st. DinoLand is getting completely demolished. They’re building an entire new land with Encanto and Indiana Jones. This park is getting a total overhaul, and Disney’s not exactly being transparent about all of it.

So buckle up, because we’re about to spill everything we know about the Avatar experience failure, the Windtraders transformation, and the absolute chaos of construction and closures happening at Animal Kingdom. And trust us – some of this information Disney definitely did NOT want getting out this way.

Image of a fantasy landscape featuring large, floating rock formations covered in lush vegetation, vines, and trees. The scene is reminiscent of an otherworldly jungle with a clear, pale sky in the background. An unusual tree structure is visible on the right, echoing the enchantment of Satu'li Canteen.
Credit: Disney

The Avatar Experience Was a DISASTER From Day One

Colorful toy banshees arranged on wooden branches in a playful, vibrant display.
Credit: Disney

Let’s start with the facts about what this experience actually was before Disney killed it. The ACE Avatar Making Experience launched as this high-tech personalization thing where guests could allegedly get scanned and create custom Avatar action figures. Sounds cool in theory, right? Advanced cameras would scan your body and face, you’d pick custom features like hair style and eye color, and boom – you’d get a Na’vi action figure that supposedly looked like you.

Except here’s the problem: it cost EIGHTY DOLLARS. For an action figure. That you had to wait 45 minutes to customize. And then wait AGAIN to pick up later in the day. Oh, and according to multiple guest reports we’ve seen? The figures didn’t even look that much like the people who ordered them. The scanning technology was apparently not as accurate as Disney claimed.

Our sources inside Windtraders tell us cast members could see guests balking at the price tag constantly. Families would come up, ask about the experience, hear “eighty dollars per person,” and immediately walk away. One cast member told us they’d regularly go entire shifts without a single person actually completing a purchase. That’s catastrophic for a retail experience in one of the busiest gift shops at Animal Kingdom.

And look, we need to talk about WHY this failed so spectacularly because it reveals a LOT about how disconnected Disney’s retail planning can be from actual guest behavior:

Nobody wanted to spend vacation time on retail. Theme park guests are trying to ride attractions, eat food, see shows, and take photos. Spending 45 minutes in a gift shop creating a custom action figure? That’s competing with riding Flight of Passage or exploring the rest of Pandora. And spoiler alert: the attraction always wins that battle.

The price point was absolutely insane. Eighty bucks for an action figure is more than some guests spend on an entire day’s worth of souvenirs. Disney sells plenty of premium merchandise, but it has to FEEL premium. A customized action figure that might not even look like you? That’s not premium, that’s a gamble.

The Avatar fanbase isn’t THAT hardcore. Here’s something Disney apparently didn’t consider: most people visiting Pandora aren’t diehard Avatar superfans. They’re Disney guests who think the land looks cool and want to ride the attractions. The Venn diagram of “Avatar enthusiasts who want personalized Na’vi merchandise” and “Disney World guests willing to spend $80 and 45 minutes on it” apparently had almost no overlap.

The technology didn’t deliver. We’ve heard from multiple sources that guests would see their finished figures and be disappointed. The scanning tech was supposed to capture your likeness, but the end result often looked generic. When your entire value proposition is personalization and the product doesn’t feel personalized? You’ve got nothing.

It wasn’t shareable. Think about why Build-A-Bear works or why custom lightsabers at Galaxy’s Edge are massive hits. Those experiences are social media gold. Parents post videos of kids building their bears. Star Wars fans film their entire lightsaber building ceremony. The ACE experience? You stood still for a scan and clicked some buttons. There’s no viral moment there. Nothing Instagram-worthy. Just an expensive transaction.

By the summer, Disney was already in full panic mode. That’s when prices dropped from seventy-nine ninety-nine to fifty dollars. And even THAT didn’t save it. Our sources say the discount barely moved the needle on sales. That’s when Disney knew this thing was toast.

Here’s What’s Actually Inside Windtraders Now

So what did Disney do after admitting defeat? They completely gutted the ACE experience area and turned it into standard retail space. And we’ve got the full details on the transformation because we had people on the ground documenting everything.

Those black curtains that went up in October? They’ve been replaced with green curtains that actually blend with the store’s aesthetic. Our sources say the green curtains are designed to catch and reflect the colored lighting effects throughout Windtraders – you know, those elaborate bioluminescent fixtures that make the shop feel like you’re actually in Pandora. So at least Disney made the closed-off area look intentional instead of just abandoned.

But here’s the kicker: where the actual customization kiosk used to be – that prime spot near the registers – there’s now just regular merchandise shelving. Nothing special. Nothing unique. Just products on shelves like any other retail location. The entire wall that supported the Avatar-making equipment? More merchandise displays. More inventory. More of the same stuff you can find throughout the rest of the store.

Disney’s basically admitting that regular retail makes more money than their fancy personalization experiment ever did. And honestly? They’re probably right. Our retail sources tell us standard merchandise moves FAST in Windtraders. Banshee plush toys, glow-in-the-dark items, Avatar apparel – that stuff flies off the shelves. The ACE experience? It just took up valuable real estate that could be generating actual revenue.

The transformation is already complete, by the way. This isn’t a work in progress. Disney worked FAST to remove all the equipment and reconfigure the space. That speed tells us they wanted this done before Avatar 3 marketing really ramps up. Can’t have journalists asking awkward questions about why the Avatar customization experience is closed when you’re trying to promote the third movie in the franchise.

The Avatar 3 Timing Is EXTREMELY Suspicious

Can we talk about the elephant in the room? Avatar: Fire and Ash premieres in December 2025. We’re talking less than a year away. James Cameron’s third entry in the franchise is going to dominate entertainment news, drive massive box office numbers, and almost certainly increase traffic to Pandora at Animal Kingdom.

So why on EARTH is Disney closing an Avatar experience right now?

Our sources have some theories, and honestly, they all point to Disney knowing something we don’t about guest behavior and retail performance. Here’s what we’re hearing:

Theory One: Disney knows the experience was beyond saving. Even with Avatar 3 potentially driving more visitors to Pandora, Disney apparently looked at the data and concluded the ACE experience would still fail. That’s a pretty damning assessment. It means Disney has zero confidence that even a major film release would make this product successful.

Theory Two: Disney needs the space for Avatar 3 merchandise. This one actually makes sense. When the movie drops, there will be new characters, new creatures, new environments – all of which translate into new products. Disney needs maximum retail capacity to stock and display all that merchandise. The ACE experience took up valuable space while generating minimal revenue. Converting it to standard retail means Windtraders can handle the anticipated merchandise demand.

Theory Three: Operational efficiency matters more than novelty. If Pandora sees increased traffic due to the film, Disney needs Windtraders running smoothly with maximum guest throughput. A time-consuming customization experience creates bottlenecks. Standard retail operations move people through faster, require less specialized staffing, and generate more revenue per square foot.

Theory Four: Disney’s cutting losses before the spotlight hits. This is the cynical take, but hear us out. If Disney waited until Avatar 3 hype was building and THEN closed the experience, it would generate negative press. “Disney closes Avatar experience just as new movie releases” is a bad headline. Better to shut it down now, quietly, and have it forgotten by the time the movie premieres.

Our money’s on a combination of all four theories. Disney saw an underperforming product, recognized it wouldn’t suddenly become successful even with film promotion, and decided to cut losses while converting the space into something that better serves their operational and revenue needs.

But here’s what Disney won’t say publicly: this is embarrassing. You don’t invest in cutting-edge scanning technology, create an entire retail experience, promote it as the future of personalized merchandise, and then shut it down after a year because nobody wanted it. That’s a failed experiment, and Disney doesn’t like admitting failure.

DINOSAUR Is Closing FOREVER and Everyone’s Freaking Out

Okay, so while we’re talking about major changes at Animal Kingdom, we need to address the absolute chaos happening with DINOSAUR. The attraction is closing PERMANENTLY on February 1, 2025. We’re talking less than two months away. And unlike some Disney closures where there’s speculation about whether it’s temporary, this one is definitive. DINOSAUR is getting completely demolished and replaced with an Indiana Jones attraction as part of the new Tropical Americas land.

Here’s why this matters: DINOSAUR has been at Animal Kingdom since opening day in 1998. It’s one of the original attractions. And more importantly, it’s the LAST remaining dinosaur-themed element in the entire park. DinoLand U.S.A. has already been mostly shut down. The other attractions, restaurants, and shops are gone. DINOSAUR was the holdout. After February 1, there will be exactly ZERO dinosaurs at Disney’s Animal Kingdom. Let that sink in.

Our sources inside the park say cast members are already getting emotional about the closure. DINOSAUR has a dedicated fanbase – guests who’ve been riding it since childhood, Cast Members who’ve worked the attraction for years. Losing it feels like losing a piece of park history, even if DinoLand was admittedly past its prime.

But Disney’s not sentimental about this stuff. They’ve got permits filed, contractors hired, and construction timelines mapped out. The Indiana Jones ride that’s replacing DINOSAUR is already in motion behind the scenes.

Tropical Americas: The Massive Land That’s Replacing Everything

So what’s actually replacing DinoLand and DINOSAUR? Disney’s building an entirely new themed area called Tropical Americas, and the scope of this project is MASSIVE. We’re talking complete demolition of the existing land and construction of a whole new environment celebrating Central and South American biodiversity and culture through two major franchises: Encanto and Indiana Jones.

Here’s what we know from permits, construction updates, and our sources:

Construction is vertical. The project recently hit a major milestone when crews erected the first vertical beam in the new land. In theme park construction terms, that means it’s moved from underground infrastructure work to the visible building phase. Guests can actually start seeing structures going up, which makes the transformation feel real.

Indiana Jones permits are filed. Disney just submitted permits for work at “600 DinoLand Drive,” which corresponds to the courtyard area that currently serves as DINOSAUR’s entrance. The permit lists Whiting-Turner as the general contractor – the same company that built Galaxy’s Edge and Tron. Disney’s bringing in the big guns for this project.

Pueblo Esperanza is the central hub. Concept art shows the main area of Tropical Americas will be called Pueblo Esperanza (Town of Hope in Spanish). It’s designed as a vibrant village with tropical landscaping, cultural architecture, and a carousel as a featured attraction. This will be where guests enter the land, access the major attractions, and find retail and dining options.

Timeline is late 2027 or 2028. Disney hasn’t announced an official opening date, but everyone in the industry expects Tropical Americas to debut in late 2027 at the earliest, possibly 2028. That timeline accounts for the extensive work required: demolition, construction, ride installation, and detailed theming. This isn’t a quick refurbishment – it’s building an entire land from scratch.

Our sources tell us Disney’s putting SERIOUS money into this project. The company knows Animal Kingdom needs a major refresh to compete with what’s happening at other Orlando parks (looking at you, Universal’s Epic Universe). Tropical Americas is Disney’s answer – a completely reimagined land with modern attractions, updated technology, and popular intellectual properties that resonate with today’s audiences.

Animal Kingdom Is Just ONE Park Getting Major Work

And listen, we can’t talk about Animal Kingdom’s transformation without mentioning that this is happening across ALL of Walt Disney World right now. The resort is in the middle of its biggest expansion era in decades:

Magic Kingdom is getting TWO new lands. Piston Peak (Planes themed) and Villains Land are both under development. That’s massive expansion for a park that hasn’t added significant new areas since New Fantasyland.

Hollywood Studios is replacing Muppets with Monstropolis. The Monsters, Inc. franchise is getting an entire land where the Muppets courtyard currently sits. Disney’s basically swapping one nostalgic property for a Pixar franchise they think has more commercial appeal.

Hotel construction is everywhere. More than a dozen Disney resort hotels have active construction or renovation projects happening simultaneously. Disney’s racing to update accommodations while adding capacity.

Smaller projects are planned for 2026. Beyond the headline-grabbing new lands, Disney has refurbishments, attraction updates, and infrastructure improvements scheduled throughout the resort.

Why the massive investment? Two words: Universal Orlando. Epic Universe is opening, and Disney knows they need to give guests reasons to spend their vacation dollars at Disney World instead of the shiny new Universal park. Hence the construction chaos happening everywhere.

Our sources say Disney’s internal goal is to have multiple major new offerings opening between 2026 and 2028, ensuring there’s always something new to promote and draw guests back to the resort.

What This All Means for Pandora and Animal Kingdom

So let’s bring this back to where we started: the Avatar customization experience is dead, and Disney’s already moved on. What does this tell us about Pandora’s future and Animal Kingdom’s direction?

Pandora itself is safe. Despite the ACE closure, the land isn’t going anywhere. Flight of Passage and Na’vi River Journey remain incredibly popular. The environment is stunning. Pandora consistently ranks as one of the most impressive themed lands Disney has ever built. One failed retail experiment doesn’t change that.

Traditional retail wins. Disney’s message is clear: guests want conventional merchandise they can browse, purchase, and take home immediately. Complicated personalization experiences that require time investment and premium pricing? Those are hard sells in theme parks where every minute counts.

Avatar 3 will get its merchandise moment. When the film releases in December 2025, expect Windtraders to be PACKED with new products. Disney’s betting that conventional Avatar 3 merchandise will sell better than personalized experiences ever did. And based on how Avatar 2 merchandise performed, they’re probably right.

Disney learns from failures… usually. The ACE experience failed, and Disney’s not trying to save it. They’re cutting losses and moving on. That’s actually smart business, even if it means admitting an expensive experiment didn’t work.

More changes are coming. Animal Kingdom is in transformation mode. Between Tropical Americas construction, DINOSAUR closing, and ongoing updates throughout the park, nothing feels permanent right now. Don’t be surprised if more experiences, attractions, or dining locations get reimagined over the next few years.

The Real Story Disney Won’t Tell You

Here’s what Disney’s press releases and official statements won’t say: the ACE Avatar Making Experience was a costly mistake that revealed gaps in their understanding of what theme park guests actually want from retail experiences. They invested in technology, created an elaborate personalization system, and charged premium prices for a product that most guests either couldn’t afford, didn’t have time for, or didn’t value enough to purchase.

And rather than doubling down, adjusting the concept, or trying to salvage the investment, Disney made the business decision to kill it entirely and convert the space to conventional retail. That’s pragmatic, but it’s also an admission that they got it wrong.

The Avatar 3 timing makes this even more awkward. Disney should be ENHANCING Avatar experiences ahead of the film’s release, not eliminating them. But the data apparently showed that even a major film premiere wouldn’t save this particular experience. That’s a brutal assessment, and it means Disney has zero confidence in the ACE concept regardless of external factors.

For cast members who worked the experience, this is yet another Disney retail experiment that failed and disappeared. For guests who actually purchased custom Avatar figures, those items just became unexpected collectibles since the experience no longer exists. And for Disney executives looking at the numbers, this is a lesson in the limits of personalization, the importance of value perception, and the reality that theme park retail needs to align with how guests actually behave, not how Disney wishes they would behave.

What Happens Next at Windtraders

So what’s the future hold for the former ACE space and Windtraders in general? Based on what our sources are telling us, here’s what to expect:

Short term: Disney’s already done. The space is converted, the merchandise is stocked, and operations are running normally. There’s no transition period left. This IS the new normal for Windtraders.

Avatar 3 preparation: As the December 2025 release approaches, expect Windtraders to start featuring Avatar 3 merchandise prominently. The additional retail space from the former ACE area gives Disney room to showcase new products without reducing inventory of existing bestsellers.

No replacement experience announced: Disney’s statement that “nothing new has been announced” is carefully worded, but don’t hold your breath for a new interactive experience anytime soon. They just learned an expensive lesson about personalization in theme park retail.

Possible future changes: The space could potentially be used for temporary activations, character meet-and-greets, or photo opportunities during special events. But permanent interactive experiences? Disney’s probably gun-shy about trying that again after the ACE failure.

Long-term retail focus: Most likely, this space remains standard retail indefinitely. It’s flexible, it generates revenue, it requires minimal operational overhead, and it aligns with proven guest preferences.

Our sources suggest Disney’s internal discussions about the ACE failure have led to renewed focus on conventional retail strategies rather than experimental personalization concepts. Expect more of what works – quality merchandise, popular characters, and straightforward purchasing experiences – rather than ambitious technology projects that might not resonate with guests.

The Bottom Line: Disney Killed Something Nobody Wanted

Let’s be real: the ACE Avatar Making Experience was doomed from the start. Eighty dollar action figures requiring 45-minute commitments in the middle of theme park vacations? That was never going to work for mainstream audiences. Disney bet on personalization technology and lost. Now they’re cleaning up the mess by converting the space to retail that actually generates revenue.

The Avatar 3 timing is awkward, but it’s probably smart business. Better to shut down a failing experience now than wait until film promotion is in full swing and have to answer questions about why you’re closing Avatar experiences during an Avatar movie release cycle.

And in the context of everything happening at Animal Kingdom – DINOSAUR closing, Tropical Americas under construction, park-wide transformation underway – the Windtraders change barely registers as news. It’s a minor retail adjustment in a park undergoing major evolution.

For guests visiting Pandora, this changes nothing about the actual experience. Flight of Passage is still incredible. The land is still gorgeous. The Na’vi River Journey is still charming. Windtraders just has a few more shelves of merchandise now, and honestly, most guests won’t even notice the difference.

But for Disney watchers, this is a fascinating case study in how theme park retail experiments can fail even when they have impressive technology, popular intellectual properties, and prime locations. Sometimes what seems like a great idea in a conference room doesn’t translate to actual guest behavior in the real world.

The ACE Avatar Making Experience is gone. Disney’s moved on. And based on the sales data, nobody’s really going to miss it anyway.

Alessia Dunn

Orlando theme park lover who loves thrills and theming, with a side of entertainment. You can often catch me at Disney or Universal sipping a cocktail, or crying during Happily Ever After or Fantasmic.

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