Disney Dining Plan Blog: Calling Verses Reserving Online

Disney Dining Plan Blog: Calling Verses Reserving Online

I am the type of person who hates to talk on the phone. You might think that I wouldn’t mind it because I used to be a radio DJ, but if I can avoid a phone call, I will. That is why I will usually make my Walt Disney World dining reservations online. The system is easy to use and I can get the reservation right away. I like to search within a meal period, I will check for a “dinner” reservation instead of seeing if there is an opening at 6:00pm. That is just a personal preference on my part, our time is usually pretty flexible.

Recently I discovered that it might sometimes make more sense to call. I had an existing reservation and I needed to change it from two adults to three. I could not do it using the online system because the restaurant was totally booked at that time and the system would not let me add a person. I decided to call and see if something could be done

The woman that I spoke with was extremely helpful. Since she had all the information for the evening available in front of her, she got right to work on fixing my problem. It was still not possible to add a person at my reserved time, but she saw that a slightly earlier time had just opened up. She asked me if that would work, then she took care of changing the reservation for me. She was great, and because of her we were able to have an incredible dinner for three instead of two.


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I now see why calling might sometimes bring more luck than trying to book online. If there is a hard to get reservation that you really want, call 407-WDW-DINE (407-939-3463) to see if the cast member can finagle something for you. Remember to be polite, it is not her (or his) fault if there is nothing open. If something isn’t available the first time that you try calling, call back as the date grows closer. You might not end up with the desired reservation, but at least you tried.


About PaulaK

I grew up in Western Massachusetts. When I was nine my family went to Disneyland and I was hooked. I grew up, attended New England College in Henniker, NH and eventually moved to Virginia. I worked as a disc jockey, married and became a full time mom when our daughter was born. Fast forward several years. In 2010 we moved to Central Florida and my Disney obsession grew. I now work as a freelance writer and spend my spare time in the parks. Under the name Paula Brown I penned the novels Dream Wanderers and The Coffee Cruiser. I also am a co-author of Dining at Walt Disney World: The Definitive Guide. I'm obsessed with Star Wars, so this is a good time to live in Central Florida. I've been a vegetarian for well over a decade, a choice that my daughter eventually made as well. While my husband still hasn't joined us fully he has given up most meats except for seafood. I was relieved to find that vegetarian dining is not difficult at Walt Disney World.