Mobile Ordering is a relatively new option on the My Disney Experience App. It allows you to skip the long line at many quick service restaurants. It’s kind of like FastPass+ for your meals. There is no additional charge for Mobile Ordering. Here are ten things that you will want to know about the service.
It is easy to use Mobile Ordering. You will need to download the My Disney Experience App, but you’ll want to have that anyway while you’re at Walt Disney World. Open the app, touch your Disney character icon at the bottom, then look for My Plans. Your next step is to tap Order Food. Choose your restaurant, then hit Order Food again from the restaurant’s page. Pick what you want, add a drink, then checkout. You can view your order and make changes or delete items if you need to. Keep in mind that you can’t change the order after you’ve placed it, so review it carefully. Place your order, then you’re all set. It’s as simple as that.
You can’t pay when you arrive when you use Mobile Ordering. Currently, payment needs to be made with a credit or debit card, or using the Disney Dining Plan. If you’re on the Disney Dining Plan you don’t have to use your credits if you don’t want to. You obviously can’t use cash, and Disney Gift Cards are not currently accepted. That could change in the future, although there’s no official word on that.
8. One Less Line
One of the major advantages of Mobile Ordering is that you will not have to wait in a long line. There is a separate line where you will pick your order up, and that usually has little or no wait.
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Currently Mobile Ordering is available only in the four theme parks and at Disney Springs. There are no restaurants that accept Mobile Ordering in the two Disney Water Parks or at the resorts. Also, if you’re at Epcot, the only World Showcase location is Liberty Inn.
6. More Than Just Meals
While Mobile Ordering is convenient for a full meal, you can also order just a side or a dessert. If you’re in the mood for Dole Whip, well, you’re in luck there as well. Aloha Isle at the Magic Kingdom doesn’t serve meals and Mobile Ordering is still available.
The Mobile Ordering program has grown by leaps and bounds since the first test took place back in 2015. There are plenty of options in the four theme parks, and it’s for different types of food. You don’t have to settle for a burger or pizza, there are many other choices. Of course if you want pizza or a burger you can find those as well.
Not sure where Mobile Ordering is available? Turn on notifications on your My Disney Experience App and then there is a good chance that the restaurant will find you. When you are close to a restaurant that supports Mobile Ordering, a notification very well might show up. If you don’t like this setting, you can easily turn it off under Mobile Device Notifications on My Account.
3. Special Requests?
Do you have a special request or a dietary restriction? You might want to skip Mobile Ordering and instead speak to a Cast Member in person. It is better to be safe than sorry. Some dietary restrictions such as vegetarian are obvious on the app, but others are not quite as easy. There is currently no place to add special instructions or allergies.
2. Prepared When You Arrive
Scared that your food is going to be cold when you arrive because you got sidetracked? Don’t worry about it, your food will not be sitting out under a heat lamp. There is a button after payment that says “I’m Here, Prepare My Order”. That is when they will start to prepare your order, so your food will be both fresh and hot when you pick it up. When it’s ready after you’ve hit that button, you’ll receive a notification.
With Mobile Ordering growing so quickly, it’s a lot of fun to think about the future possibilities. Soon it could be available in the Water Parks and at more places in Disney Springs. Imagine how nice it would be to not have to wait in line for a Mickey Pretzel. It would be great to be able to place your breakfast order at your resort in the morning, then just pick it up and get ready to hit the parks. Another possibility is that maybe in the future you could order pizza while on the bus and find it waiting for you in your room at the end of the night. These are just a few of the things that could be right around the corner with Mobile Ordering.